Ferry Tracker Survey · SMBI Index

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Usage patterns

4.On which device do you usually access it?*

PhoneTabletDesktop computer

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5.How easy is it to find the ferry time you need?*

Very difficultVery easy

6.How clear is the timetable information presented?*

Very confusingVery clear

7.Have you ever missed a ferry because information in the app was unclear, missing, or wrong?*

YesNo

8.Is there anything about the layout or design that makes the app harder to use than it should be?(optional)

3

9.Have you experienced any technical issues using the Ferry Tracker?*

YesNo

10.How would you rate the accuracy of the timetable data compared to the actual ferry service?*

Very inaccurateVery accurate

11.If you'd like to describe a specific technical problem in more detail, please do so here.(optional)

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12.Which of these features would be most valuable to you?*

13.Is there a feature you wish existed that isn't listed above?(optional)

14.Would you use a notification/alert feature if it were available?*

Yes, definitelyMaybeNo

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15.Overall, how satisfied are you with the Ferry Tracker?*

Very dissatisfiedVery satisfied

16.How likely are you to recommend the Ferry Tracker to another SMBI resident or visitor?*

Not at all likelyExtremely likely

17.What's the one thing we could improve that would make the biggest difference to you?(optional)

6

20.How long have you lived in or been connected to the SMBI community?*

Under 1 year1-5 years5-10 years10+ years

22.Is there anything else you'd like to share about your ferry travel experience or needs?(optional)